The most likely cause for your vehicle not starting is a flat battery. This can be caused by accidentally leaving the lights on, playing music, running the air conditioning or leaving the keys in the ignition while the engine is off.*
If you believe this is the issue and you are able to find someone that can help you jump start the vehicle, you are welcome to do this. If you do this, please make sure you drive for at least one hour to give the battery a chance to charge.
If the issue happens again, and you are sure that you have not caused the battery flat by leaving on lights, playing music or leaving the keys in the ignition while the car is turned off please get in contact with us so we can arrange for the battery to be tested. If it needs replacing we will arrange for that to be done.
If you are unable to start the vehicle by jump starting it or if you think the battery is not the issue, please contact us for further assistance. Our contact options can be found at the bottom of this page.
You can contact us and 24 hour roadside assistance on the phone numbers below, additional ways to contact us can be found at the bottom of this page.
Australia - 1800 674 374
New Zealand - 0800 348 348
USA - (+1) 800 469 4790
*Please note: your secondary/house battery is independent of your engine battery and does not power the radio, air conditioning, headlights or front cabin. Connecting the van to power will not charge these either, or help start the engine.
Australia: In remote areas, Roadside Assistance might charge a call out fee for flat battery service, which Travellers Autobarn does not cover.
New Zealand: All flat battery assistance will incur a $165 call out fee (charged by Roadside Assistance, not Travellers Autobarn) not covered by Travellers Autobarn. If it is proven conclusively to be an electrical or mechanical problem preventing the vehicle not starting and not a flat battery this fee will be refunded.