Returning Out of Hours
If the branch will be closed when you wish to return your vehicle please contact Customer Care for instructions on how to complete an unattended drop off. Contact us by email, WhatsApp or phone number on the bottom of the main helpdesk web page
If the branch is unexpectedly closed when you return (or you are reading this page too late!) each of our branches have a marked Key Return Slot where you can leave the keys. See below where you can find the return slot and park the vehicle.
- Ensure you have collected all your personal items
- Park the vehicle as indicated below, but do not block driveways
- Secure all windows and lock the vehicle
- Place keys in the Return Slot
Please be aware that you are still responsible for the vehicle until it has been checked in by one of the branch team members the following working day. This includes any damage that may occur while the vehicle is left unattended.
Please note, extra fees may apply, see our Terms and Conditions for full details
After hours Return Parking Locations
Australia
| Brisbane |
Parking - Park the vehicle directly opposite the branch on Gardara Street or Bulli Street Key Return Slot - On the main gate |
| Cairns |
Parking - Park in one of the parking bays directly in front of the branch Key Return Slot - In the sliding door on the front of the building |
| Darwin |
Parking - Park in one of the parking bays directly in front of the branch Key Return Slot - On the wall near the red gate to the right of the branch |
| Melbourne |
Parking - Park in the carpark at the front of the building Key Return Slot - In the glass door at the front of the branch |
| Perth |
Parking - Park in the carpark at the front of the building Key Return Slot - Down the main driveway, on the left hand side wall |
| Sydney |
Parking - Park on McPherson St, as close to the main gate as possible, but not in front of the gate Key Return Slot - 10 meters to the right of the main gate, on an old door. |
New Zealand
| Auckland |
Parking - Park on Aintree Avenue in front of the branch Key Return Slot - in the combination lock on the gate, contact us for the combination |
| Christchurch |
Parking - Park in the car park at the front of the building Key Return Slot - in the sliding door at the front of the building |
United States
Unfortunately, we are unable to accept after hours returns in the United States. If you will not be able to return during opening hours, please contact us by phone (+1) 800 469 4790