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Rob Allen

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Latest activity by Rob Allen
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    Rob Allen created an article,

    My fridge is not working

    Firstly, we are sorry to hear your fridge is not working as expected. Find your issue below and let’s do a few troubleshooting steps to see if we can fix the problem. Fridge is not working If the f...

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    Rob Allen created an article,

    Where do you recommend we stay?

    All our branches have maps and tourist guides free of charge for you to take with you on your travels. Australia All vehicles come with a comprehensive ‘Camps’ free camping guide for Australia. Thi...

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    Rob Allen created an article,

    Should I pre-book the ferry service across Cook Strait in New Zealand?

    New Zealand has a North Island and a South Island, split by the Cook Strait. In peak season, which is from November to April, bookings are essential as the ferry crossing is the only way to travel ...

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    Rob Allen created an article,

    Are your vehicles manual or automatic?

    In New Zealand and the United States, all vehicles are automatic. In Australia, the majority of our campervans are manual, we do have some automatic vehicles, but availability of these cannot be gu...

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    Rob Allen created an article,

    Can I take my vehicle to Tasmania, Kangaroo Island or any other island in Australia?

    Tasmania and Kangaroo Island are two amazing places that we would love for you to visit on your road trip! All of our vehicles are restricted to driving on the Australian mainland, however trips to...

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    Rob Allen created an article,

    What do I do if my vehicle needs repairs?

    Travellers Autobarn vehicles are maintained and serviced regularly, unfortunately this doesn’t prevent the occasional mechanical malfunction or breakdown. In the event you experience any problems, ...

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    Rob Allen created an article,

    Do you provide roadside assistance?

    All Travellers Autobarn hire vehicles come with 24hr roadside assistance included in the daily rate. Should you need to contact the Roadside Assistance, you can find the number on the key ring that...

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    Rob Allen created an article,

    Is my bond refundable?

    We only pre-authorise the amount of the bond, which is reduced from your available credit limit, normally within 14 days this is automatically reversed by your bank. As we do not actually collect t...

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    Rob Allen created an article,

    Can I upgrade my vehicle to a different one?

    If you would like to upgrade to another vehicle, please contact our Reservations team with as much notice as possible. Please bear in mind that upgrade requests are dependent on vehicle availabilit...

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    Rob Allen created an article,

    Can I shorten my rental period?

    If you already have a booking If you need to shorten your rental, please contact our Reservations team to enquire about doing so. Please note: no refunds will be given for any booking amendments to...