Rob Allen
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Should I pre-book the ferry service across Cook Strait in New Zealand?
New Zealand has a North Island and a South Island, split by the Cook Strait. In peak season, which is from November to April, bookings are essential as the ferry crossing is the only way to travel ...
What bond/protection/liability options do you have?
SECURITY BOND OPTIONS & EXCLUSIONS When it comes to security bond options it can get quickly very confusing…so let’s talk about it and provide as much information as we can for you. Basically, the ...
I have been involved in an Accident, what do I do?
Sometimes accidents happen. If you are involved in one don’t panic, make sure everyone is safe and out of harm’s way. What to do at the scene of the accident In the glovebox of the vehicle you sho...
Contact Customer Care
Can't find what you're looking for within our Help Desk or just prefer to talk to a human? Here are the ways you can contact us: Send us a message Call us: Australia: 1800 674 374New Zealand: 0800...
Perth Branch Address
31 Wildon St, Bellevue, WA, 6056 OPENING HOURS Monday to Friday: 9am to 5pmSaturday: 9am to 1pm (Please check as currently closed due to COVID19)Sunday & Public Holidays: Closed HOW TO GET HERE...
Jackery 240 Explorer Manual (Optional Extra)
You may have chosen to rent a Jackery 240 Explorer during your hire. If you are experiencing any issues using the Jackery please consult the manual below to troubleshoot any issues.
How to use Your HiTop Campervan
Watch the HiTop Campervan vehicle demonstration video below to find out how to use the features of your Campervan. *Please note, the exact model may vary.
Can I use my International Driver's Licence in Australia?
In Australia, a valid full driver’s licence (state, national or international) is required for each nominated Hirer which must be produced at the time you are collecting your vehicle. If the driver...
Melbourne Branch Address
5 Assembly Drive, Tullamarine, VIC, 3043 OPENING HOURS Monday to Friday: 9am to 5pm* Saturday: 9am to 1pm* (Please check as currently closed due to COVID19) Sunday & Public Holidays: Closed *Betwee...
What is the payment administration fee?
We accept Visa, Mastercard and American Express Credit and Debit Cards for in person payments. A non-refundable surcharge applies to payments made on the following cards: Visa Credit or Debit Card...