Erin Shamburg
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What if I get a speeding fine?
Non-Refundable Infringement Processing Fee A non-refundable $75 infringement processing fee will be charged per infringement to cover processing costs in relation to any speeding, parking fine or t...
I am missing equipment
If you find that you are missing an important piece of equipment when you are on hire, we apologize. Replacement of an item costing less than $100 may be affected without our authorization and w...
My vehicle will not start
The most likely cause for your vehicle not starting is a flat battery. This can be caused by accidentally leaving the lights on, playing music, running the air conditioning or leaving the keys in t...
Vehicle Leaks
Unfortunately, in heavy rain events campervans can leak as they are not completely waterproof. The most common areas for water leaks are roof vents, windows and doors. See below some information on...
My Passenger Window Wont Go Up or Down
This is one of the most common problems we get phone calls about and 99% of the time it is a very quick fix! There is a button on the driver's door that locks the passenger window. It can be easy t...
My keys are locked inside my vehicle, lost, or broken
Oh boy, you have locked your keys in your vehicle: During business hours - call our Customer Care team and we will be happy to assist. America: (+1) 800 469 4790 Please Note: You will be charged ...
Chevy Warning Lights
The warning lights on your Chevy Express dashboard are designed to alert you to potential problems with your vehicle. It is important to be familiar with the meaning of these lights so that you can...
I can't open the side doors to my vehicle
Oftentimes, doors cannot open properly from outside of the van due to the child lock being engaged accidentally. To undo the child locks on the side door of your camper, follow these steps: Open t...
Pet Policy
While we understand travelling with your pet can add to your amazing experience and create last memories, we do not allow pets in any of our vehicles. Some of our customers having serious allergies...
How to use your freshwater supply
To run the freshwater, open the faucet on the sink by pulling the handle out and turning the water pump on. The water pump power switch is a red toggle switch located next to your 110 outlets. Push...