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Fer Wicker

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Latest activity by Fer Wicker
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    Fer Wicker created an article,

    Contact Customer Care

    Can't find what you're looking for within our Help Desk or just prefer to talk to a human? Here are the ways you can contact us: Send us a message Call us: Australia: 1800 674 374 New Zealand: 0800...

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    Fer Wicker created an article,

    How to charge your 12V power system (house battery)

    This article applies to campervans in Australia and New Zealand. If you are renting a campervan in the USA, please refer to your in-vehicle manual. Your campervan is equipped with two batteries: E...

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    Fer Wicker created an article,

    Checking oil and coolant levels

    We recommend that you check the oil and coolant levels in your vehicle daily to reduce the likelihood of mechanical breakdown. You should check the oil and coolant when the engine is cool, first th...

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    Fer Wicker created an article,

    My keys are locked in the van/I've lost my keys

    Oh boy, you have locked your keys in your vehicle: During business hours - call our customer care team and we will be happy to assist. Outside of business hours - call our customer care line and fo...

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    Fer Wicker created an article,

    My microwave isn't working.

    To use the microwave installed in your vehicle, you must be plugged into a powered campsite.  Check the RCD/safety switch is in the up/on position, and that the van is receiving power by connecting...

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    Fer Wicker created an article,

    My lights are not working

    To operate the lights in your campervan the 12v isolation switch must be "on". This switch controls the whole 12v power system and if it is off, nothing will work. In most vans, it is located on th...

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    Fer Wicker created an article,

    My USB charger(s) are not working

    To operate the USB in your campervan the 12v isolation switch must be "on". Still having trouble? Do you have a flat battery? Plug into a powered campsite tonight. We recommend that you plug in e...

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    Fer Wicker created an article,

    I don’t have power in my campervan (12V)

    There are two sources of power in your campervan: 240V - powers your power sockets and microwave and charges your 12V battery. When connected to power at a campsite, 240v charges your house batte...

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    Fer Wicker created an article,

    Returning the campervan USA

    We hope you have had a wonderful trip! Now that it is sadly time to say goodbye to your vehicle, there are a few things you need to do to ensure a quick and easy return: Petrol – Please return full...

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    Fer Wicker created an article,

    Troubleshooting

      PROBLEM POSSIBLE CAUSE SOLUTION WATER PUMP NOTWORKING No power    Ensure battery switch is pulled out in the "ON" position  If not connected to shore power, ensure battery is sufficiently ...