Overview
Step 1: When Does the Noise Happen?
First, we need to identify when you hear the noise.
Option 1: The noise happens all the time while driving, even when you're NOT braking.
This is commonly caused by a small stone or piece of debris caught between the brake rotor and the backing plate.
This is a common issue. Fortunately, it's usually harmless and can often be resolved in just a few minutes.
If this sounds like your issue, follow the troubleshooting steps below.
Option 2: The noise ONLY happens when you press the brake pedal.
This could indicate an issue with the brake pads or another part of the braking system.
Please contact Travellers Autobarn Customer Care rather than attempting the steps below. Our team will assess the symptoms and help arrange a nearby mechanic to inspect the brakes if necessary.
If braking performance is affected, do not continue driving.
Symptoms
You may have a stone stuck in the wheel if you notice:
A scraping, grinding, or metallic ticking noise from one wheel
Noise that gets louder when turning, especially at slow speeds
Noise that changes depending on how fast the wheel is spinning
No warning lights on the dashboard
Before You Begin
For safety, please ensure:
Your vehicle is parked on level ground
The engine is off
The parking brake is applied
The wheels are cool to the touch (avoid touching brakes immediately after driving)
How to Remove a Stone From the Wheel
Method 1: Reverse and Roll Technique (Easiest)
Put the vehicle into reverse.
Slowly reverse 2–3 metres.
Move forward again slowly.
Repeat 2–3 times.
Why this works: Rolling the wheel in the opposite direction often dislodges the stone naturally.
Method 2: Tap the Backing Plate
If the noise continues:
Turn the steering wheel fully left or right to access the noisy wheel.
Look behind the brake rotor for the thin metal backing plate.
Using a stick, the handle of a screwdriver, or your hand, gently tap or wiggle the backing plate.
The movement usually frees the stone.
Note: You do not need to remove the wheel.
Method 3: Remove the Stone by Hand
If the stone is visible:
Turn the wheel to give better access.
Look for a small rock wedged between the rotor (the metal disc) and the backing plate.
Pull it out with your fingers or gently pry it out using a key, stick, or screwdriver handle.
Do not insert tools deep into the brake assembly.
When to Contact Us
Contact Travellers Autobarn if:
The noise does not go away after trying the steps above
You notice vibration or pulling to one side
There is a warning light on the dashboard
You feel unsafe driving the vehicle
If possible take a video clearly showing the issue.
We’re here to help and will guide you through the process or provide the nearest workshop if needed.
Is It Safe to Drive?
In most cases, yes.
A stone stuck in the brakes sounds worse than it is. It usually does not damage the brake system and can be resolved quickly. However, if you feel unsure or the noise becomes severe, please contact us immediately.
Need Help?
If you’re unsure or want assistance, our team is available.
Please reach out through your booking confirmation contact number or the Travellers Autobarn Helpdesk.