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  1. Travellers Autobarn
  2. Frequently Asked Questions

Frequently Asked Questions

Find answers to common questions

Booking your vehicle

  • How old do I need to be to hire a vehicle?
  • Are your vehicles manual or automatic?
  • How are my booking rental days calculated?
  • What is a one way fee?

Make a change to your rental

  • Can I extend my rental?
  • Can I change my drop-off/return location?
  • Can I shorten my rental period?
  • Can I upgrade my vehicle to a different one?

Liability Options and Security Bonds

  • What bond/protection/liability options do you have?
  • What happens if I don’t have a valid Visa/Mastercard credit card for the bond?
  • Is my bond refundable?

Payment

  • What are the methods of payment are accepted?
  • What is the payment administration fee?

Booking Cancellation

  • Can I cancel my booking?

Terms and Conditions

  • Australia Terms and Conditions
  • New Zealand Terms and Conditions
  • USA Terms and Conditions
Can't find what you're looking for?
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Or call us:

Australia: 1800 674 374
New Zealand: 0800 348 348
United States: 800 469 4790
Japan: +81 90 6251 8576

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Our Customer Care team is available 9am-8pm Monday to Friday and 9am-5pm Saturday to Sunday.
Travellers Autobarn
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