Frequently Asked Questions

Booking your vehicle

• How old do I need to be to hire a vehicle?
• Are your vehicles manual or automatic?
• How are my booking rental days calculated?
• What is a one way fee?

Make a change to your rental

• Can I extend my rental?
• Can I change my drop-off/return location?
• Can I shorten my rental period?
• Can I upgrade my vehicle to a different one?

Liability Options and Security Bonds

• What bond/protection/liability options do you have?
• What happens if I don’t have a valid Visa/Mastercard credit card for the bond?
• Is my bond refundable?

Payment

• What are the methods of payment are accepted?
• What is the payment administration fee?

Booking Cancellation

• Can I cancel my booking?

Terms and Conditions

• Australia Terms and Conditions
• New Zealand Terms and Conditions
• USA Terms and Conditions